Refund & Return Policy

At ESSENTIALSVIP, your satisfaction is our priority. Please read our return and refund guidelines carefully to ensure a smooth process.

1. Eligibility for Returns

  • Returns must be requested within 14 days of delivery.

  • Items must be unused, unwashed, and in original condition with all tags and packaging intact.

  • Personalized or customized items are non-returnable unless defective or damaged.

  • Gift cards and final sale items are not eligible for returns.

2. Initiating a Return

  • Contact our customer support team at service@essentialsvip.us with your order number and reason for return.

  • Our team will provide instructions and the return address.

  • Securely package items to prevent damage during shipping.

3. Inspection & Approval

  • Returned items are inspected upon receipt.

  • Items not meeting return requirements may be rejected and returned to the customer.

4. Refund Processing

  • Approved refunds are processed within 7–10 business days.

  • Refunds are issued to the original payment method.

  • Shipping costs are non-refundable, except when the product is defective, damaged, or incorrect.

5. Exchanges

  • Exchanges are handled as returns and new orders.

  • Customers may place a new order for the desired item after returning the original item.

6. Return Shipping Costs

  • Customers are responsible for return shipping, except for defective, damaged, or incorrect items.

  • Use a trackable shipping method for safety.

7. Assistance

  • For any questions regarding returns or refunds, contact our support team at service@essentialsvip.us.