FAQs

Frequently Asked Questions

1. Do I need to create an account to place an order?
   No, you can checkout as a guest. Creating an account allows you to track orders, save shipping addresses, and receive updates on new products and promotions.

2. How can I track my order?
   After your order is processed, a confirmation email with a tracking number will be sent. You can also track orders on our website or via 17Track.

3. What should I do if my item is out of stock after ordering?
   If an item becomes unavailable, we will notify you promptly. You may choose a replacement, store credit, or a full refund.

4. Do you offer gift wrapping?
   Gift wrapping is available for selected products at checkout for an additional fee. Not all items are eligible.

5. Can I combine multiple orders into one shipment?
   Orders cannot usually be merged once placed. Please add all items to one order to avoid separate shipments.

6. How do I change my email or shipping address after placing an order?
   Contact customer service immediately. While emails may not be editable in the system, our team can manually provide updates.

7. Do you provide washing instructions?
   Yes, care instructions are included on product labels and on the product page. Following them helps maintain garment quality.

8. What if I want to pre-order an item?
   Pre-orders are shipped once available. Estimated shipping dates are listed on the product page, but timelines may change due to production or logistics.

9. Can I request a specific delivery date?
   Specific delivery dates cannot be guaranteed. Shipping depends on courier services and local conditions.

10. Are there purchase limits?
    Certain items or promotions may have quantity limits to ensure fairness. Limits are indicated on the product page or at checkout.

11. What happens if I refuse delivery?
    Refunds are issued after the returned package is received and inspected. Return shipping or delivery fees may apply.

12. What if my package is lost or delayed?
    Check your tracking information and local post office. Contact support if you cannot locate your package, and we will assist.

13. Can I cancel or modify my order?
    Orders can only be modified or canceled before processing begins. Contact customer service immediately for assistance.

14. Are customs duties included in shipping?
    Customers are responsible for any applicable customs duties, taxes, or import fees for international shipments.

15. Who can I contact for support?
    For any questions, contact our support team at service@essentialsvip.us.